Return Policy
Return Policy for Herbatowa™
Thank you for shopping at Herbatowa™. Your satisfaction is our priority, and we strive to provide a simple and hassle-free return process if you are not fully satisfied with your purchase.
1. Return Policy
- Return Period: You have 30 days from the date of receiving your order to return the product.
- Condition of Product: The product must be in its original condition, unused, with all tags and in its original packaging to qualify for a return.
- Proof of Purchase: A proof of purchase (such as a receipt or invoice) is required to process a return.
2. Return Process
- Contact Us: Reach out to our customer service team at returns@herbatowa.com to initiate a return. Please provide your name, order number, and reason for the return.
- Return Instructions: You will receive detailed instructions on returning your product, including the return shipping address.
- Return Shipping: Customers are responsible for covering the return shipping costs.
3. Refunds
After we receive and inspect the returned product, we will notify you of the return decision. If approved, the refund will be issued to the original payment method within a few business days. Refund processing times may vary based on your bank or credit card issuer.
4. Exchanges
If you wish to exchange a product for a different one, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Products
If you receive a damaged or defective product, contact us as soon as possible at support@herbatowa.com with details of the issue and photos of the product. We will arrange for an exchange or refund for the faulty product.
6. Contact Us
For questions regarding our return policy, please contact us at support@herbatowa.com.
Thank you for choosing Herbatowa™. Your satisfaction is our highest priority.
Thank you for shopping at Herbatowa™. Your satisfaction is our priority, and we strive to provide a simple and hassle-free return process if you are not fully satisfied with your purchase.
1. Return Policy
- Return Period: You have 30 days from the date of receiving your order to return the product.
- Condition of Product: The product must be in its original condition, unused, with all tags and in its original packaging to qualify for a return.
- Proof of Purchase: A proof of purchase (such as a receipt or invoice) is required to process a return.
2. Return Process
- Contact Us: Reach out to our customer service team at returns@herbatowa.com to initiate a return. Please provide your name, order number, and reason for the return.
- Return Instructions: You will receive detailed instructions on returning your product, including the return shipping address.
- Return Shipping: Customers are responsible for covering the return shipping costs.
3. Refunds
After we receive and inspect the returned product, we will notify you of the return decision. If approved, the refund will be issued to the original payment method within a few business days. Refund processing times may vary based on your bank or credit card issuer.
4. Exchanges
If you wish to exchange a product for a different one, please follow the return process and place a new order for the desired item.
5. Damaged or Defective Products
If you receive a damaged or defective product, contact us as soon as possible at support@herbatowa.com with details of the issue and photos of the product. We will arrange for an exchange or refund for the faulty product.
6. Contact Us
For questions regarding our return policy, please contact us at support@herbatowa.com.
Thank you for choosing Herbatowa™. Your satisfaction is our highest priority.